Privacy Policy & Terms of Service

We are committed to protecting everyones privacy and handling all personal data with the highest standards of security, transparency, and integrity across all our platforms and services.

Your privacy and trust matter to us

At Normalize Therapy Africa, we are committed to protecting privacy and handling personal data with the highest standards of security and integrity. This Privacy Policy and terms of service explains how we collect, use, disclose, store, and protect your information when you use our platform, including the website, all digital platforms, and any related services.

1.1 Information We Collect

We collect personal information that you provide to us directly, as well as information automatically collected from your use of the Platform.

This includes any information that can be used to identify you.

Full name
Email address
Phone number
Date of birth
Gender
Profile photo (optional)
Emergency contact details
Payment information

1.2 Health and Demographic Data

Given the nature of some of our programs, we also collect sensitive health-related data including therapy session notes, treatment history, self-reported conditions, mood assessments, medication tracking, and health history provided by the client / beneficiary.

1.3 AI-Generated Data

When using the mental health AI chatbot or filling surveys, we collect information regarding your preferences, responses, and mental health needs.

Important note on AI data processing: conversations with our AI chatbots may be processed by third-party AI service providers such as Anthropic or OpenAI.

2. How We Use Your Information

To provide therapy for the "Healing for All" program and wellbeing support for everyone
To improve the Platform and user experience
To share mental health and wellness support tools and communicate about programs
To comply with legal obligations and regulations

3. Sharing and Disclosure of Information

3.1 With Therapists

Your data may be shared with therapists for the purpose of providing therapy services in the "Healing for All" program while maintaining confidentiality and ethical standards.

3.2 Third-Party Service Providers

We may use third-party providers for hosting, analytics, payment processing, AI processing, and customer support.

3.3 Legal Requirements

We may disclose information if required by law or regulatory authorities.

3.4 Program Partners

Individual session content is never shared with partners
Only anonymized and aggregated insights are shared
Data to partners and donors contains no personal health information

4. Data Security Measures

Industry-standard encryption protocols
Strict access controls
Secure data retention practices
Regular backups to prevent data loss

5. User Rights and Choices

Access and correction of personal data
Request account deletion
Opt out of marketing communications
Withdraw consent where applicable
Request data portability
Object to certain processing activities

6. Compliance with Applicable Data Protection Laws

Normalize Therapy Africa is committed to complying with applicable data protection and privacy laws across all jurisdictions where we operate.

We use well secured third-party tools for meetings, bookings, virtual sessions and any work we do.

7. International Data Transfers

Your personal data may be transferred to, stored in, or processed in countries other than your country of residence.

We take all necessary measures to ensure your data remains protected in accordance with applicable laws and this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies and tracking technologies to improve user experience, analyze trends, and provide personalized content.

9. Children's Privacy

All work involving persons under 18 follows the Child Protection Procedure and our Safeguarding Policies. Our staff always use age-appropriate communication, explain confidentiality limits and escalate concerns promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy and terms from time to time to reflect changes in our practices, legal obligations, or services.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

hello@normalizetherapy.africa

Terms and Conditions

By using this site, you agree to these terms.

Content is for educational purposes and self-help - not diagnosis & treatment
Different programs may require a separate informed consent form
Users must not misuse or attempt to hack our platforms.
All content is owned by Normalize Therapy Organization.
Normalize Therapy is not liable for actions taken based on website information. Our professional therapists should be contacted for expert diagnosis and guidance before taking actions.

Conclusion

By using Normalize Therapy’s Platforms, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please cease using our programs / services, and contact us for a dialogue possible ways forward.

Questions about privacy?

We are committed to maintaining transparency, trust, and compassionate support across all our programs and support services. For any questions and clarifications, please reach out.