Privacy Policy & Terms of Service

We are committed to protecting your privacy and handling your personal data with the highest standards of security, transparency, and integrity across all our platforms and services.

Your privacy and trust matter deeply to us

At Normalize Therapy, we are committed to protecting your privacy and handling your personal data with the highest standards of security and integrity. This Privacy Policy and terms of service explains how we collect, use, disclose, store, and protect your information when you use our platform, including the website, all digital platforms, and any related services.

1.1 Information We Collect

We collect personal information that you provide to us directly, as well as information automatically collected from your use of the Platform.

This includes any information that can be used to identify you.

Full name
Email address
Phone number
Date of birth
Gender
Profile photo (optional)
Emergency contact details
Payment information

1.2 Health and Demographic Data

Given the nature of our services, we also collect sensitive health-related data including therapy session notes, treatment history, self-reported conditions, mood assessments, medication tracking, and health history provided by you.

1.3 AI-Generated Data

When using the AI chatbot, we collect information regarding your preferences, responses, and mental health needs.

Important note on AI data processing: conversations with our AI chatbots may be processed by third-party AI service providers such as Anthropic or OpenAI.

2. How We Use Your Information

To provide therapy and wellbeing services
To improve the Platform and user experience
To communicate with you regarding your therapy sessions and our services
To comply with legal obligations and regulations

3. Sharing and Disclosure of Information

3.1 With Therapists

Your data may be shared with therapists for the purpose of providing therapy services while maintaining confidentiality and ethical standards.

3.2 Third-Party Service Providers

We may use third-party providers for hosting, analytics, payment processing, AI processing, and customer support.

3.3 Legal Requirements

We may disclose information if required by law or regulatory authorities.

3.4 Corporate Clients and Program Partners

Individual session content is never shared with employers
Only anonymized and aggregated insights are shared
Billing data to the employer contains no personal health information

4. Data Security Measures

Industry-standard encryption protocols
Strict access controls
Secure data retention practices
Regular backups to prevent data loss

5. User Rights and Choices

Access and correction of personal data
Request account deletion
Opt out of marketing communications
Withdraw consent where applicable
Request data portability
Object to certain processing activities

6. Compliance with Applicable Data Protection Laws

Normalize Therapy is committed to complying with applicable data protection and privacy laws across all jurisdictions where we operate.

We use reputable third-party tools for booking, payments, and video sessions including VISA, Mastercard, Zoom, and many others.

7. International Data Transfers

Your personal data may be transferred to, stored in, or processed in countries other than your country of residence.

We take all necessary measures to ensure your data remains protected in accordance with applicable laws and this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies and tracking technologies to improve user experience, analyze trends, and provide personalized content.

9. Children's Privacy

The minimum age to use the Platform varies by jurisdiction. We do not knowingly collect personal data from children below the applicable minimum age.

10. Changes to This Privacy Policy

We may update this Privacy Policy and terms from time to time to reflect changes in our practices, legal obligations, or services.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us at:

hello@normalizetherapy.africa

Terms and Conditions

By using this site, you agree to these terms.

Content is for educational purposes and self-help.
Therapy services require a separate informed consent form.
Users must not misuse or attempt to hack the platform.
All content is owned by Normalize Therapy Organization.
Normalize Therapy is not liable for actions taken based on website information. Our professional therapists should be contacted for guidance before taking actions.

Conclusion

By using Normalize Therapy’s Platforms, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please cease using our services, and contact us for possible ways forward.

Questions about privacy or therapy support?

We are committed to maintaining transparency, trust, and compassionate support across all our therapy and wellness services. For any questions and clarifications, please reach out.